a home loan division of benchmark bank • 877.939.2382

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Affiliated Mortgage Company (AMC)

Frequently Asked Questions and Answers
Regarding Your Mortgage

If you previously made your mortgage payment from the Affiliated Mortgage Company website amc.loanadministration.com, please note that site is no longer abvailable due to enhancements to the payment website made by your current loan servicer, Central Loan Administration & Reporting. The Affiliated Mortgage Company link has been disabled.

Please visit www.loanadministration.com from an updated browser (Internet Explorer version 10+ or Chrome version 22+). For questions regarding the payment website or questions regarding servicing of your loan, please contact your new servicer, Central Loan Administration & Reporting, or Cenlar. If your loan was originated before 10/01/2015, please call
Cenlar at 855-836-4997.

For all other questions, please call Affiliated Mortgage Company at 877-939-2382, or email your question to loanservicing@affiliatedmtg.com with the primary name on the loan and
property address.

Who should I call if I have customer service questions regarding my mortgage?
Please refer to customer service phone numbers listed above.
What if I’m locked out of my account?
Please refer to customer service phone numbers listed above.
How should my mortgagee clause read?
Please refer to customer service phone numbers listed above.
What should I do if I receive a tax or insurance bill?
Please refer to customer service phone numbers listed above.
Where should I send my mortgage payment?
Please refer to customer service phone numbers listed above.
Am I able to access my account online?
Please refer to customer service phone numbers listed above.

How would I identify my current loan servicer?
Please check your most recent monthly statement, the letterhead will reflect who is servicing your loan. Should you have futher questions, please call our office at 877-939-2382, or email your question to loanservicing@affiliatedmtg.com and include the name listed on the loan and property address.

When am I considered late?
Your payment is due on the first of the month; however, you have a 15-day grace period in which to make your payment.